CONTACT
REPLIES WITHIN 1 BUSINESS DAY
Talk
to us.
Real humans behind a reliable EU TCG specialist — over 10,000 sales across our channels and 6,000+ on Cardmarket at a 100% satisfaction rating. Pick the lane that matches your question and we'll route it to the right inbox.
§01
What can we help with?
FASTEST
PACK
Customer support
Order or product question
Tracking, returns, damaged on arrival, sealed authenticity, pre-order timing — anything order-related. Include your order number for the fastest response.
info@pikamon.eu
Mon–Fri · within 1 business day
B2B
BOX
Wholesale & B2B
Bulk orders for shops
Volume orders, recurring restocks, store accounts. We ship across the EU with proper paperwork — VAT-validated invoices and B2B-only pricing on request.
info@pikamon.eu
Within 2 business days
Press & partnerships
Press, collabs, events
Media requests, content collaborations, brand partnerships, sponsorship of community events. Tell us who you are and what you have in mind.
info@pikamon.eu
Within 2 business days
§02
Drop us a line.
§03
Most answers are already written down.
TRACKING
Where's my order?
Check status in your account →
RETURNS
Damaged on arrival
Photos + form, 30 days →
RETURNS
Returns policy
Unopened sealed, 30 days →
SHIPPING
EU shipping rates
Country-by-country & timelines →
PRE-ORDERS
Pre-order billing
Charged the moment you order →
AUTH
Authenticity & sourcing
How we verify sealed product →
B2B
Bulk orders for stores
Wholesale & recurring restocks →
LEGAL
Terms & GDPR
Privacy and policies →
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